Privacy Policy

1. Information We Collect

Information You Provide

When you use our quote form or contact us, we collect:

• Contact Information: Name, email address, phone number (optional)
• Project Details: Project type, description, budget, timeline
• Communication Records: Messages sent through our contact forms

Information Automatically Collected

When you visit our website, we automatically collect:

• Technical Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent, referrer URL
• Analytics Data: Through Google Analytics (with your consent)

2. How We Use Your Information

We use your information for:

• Service Delivery: Responding to inquiries, providing quotes, delivering services
• Communication: Sending updates about your project, responding to support requests
• Website Improvement: Analyzing website usage to improve user experience
• Legal Compliance: Meeting legal obligations and protecting our rights

3. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Consent: For analytics cookies and marketing communications
• Contract Performance: To provide services you've requested
• Legitimate Interest: For website security and improvement
• Legal Obligation: To comply with applicable laws

4. Information Sharing

We may share your information with:

• Service Providers: Google Analytics (with consent), hosting providers, email services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or asset sale

We never sell your personal information to third parties.

5. Cookies and Tracking

Essential Cookies

We use essential cookies for:

• Website functionality and security
• Remembering your cookie preferences
• Form submission and error handling

Analytics Cookies (Optional)

With your consent, we use Google Analytics cookies to:

• Understand website usage patterns
• Improve user experience
• Measure website performance

You can control cookie settings through our cookie banner and browser settings.

6. Data Retention

• Quote Requests: 3 years for business purposes
• Analytics Data: 26 months (Google Analytics default)
• Email Communications: Until you request deletion
• Legal Records: As required by law

7. Your Rights (GDPR)

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data
• Portability: Receive your data in a portable format
• Objection: Object to processing for legitimate interests
• Restriction: Restrict processing in certain circumstances
• Withdraw Consent: Withdraw consent for analytics cookies

To exercise these rights, contact us at: privacy@setapartsites.com

8. Data Security

We protect your information through:

• SSL/TLS encryption for data transmission
• Secure hosting infrastructure
• Regular security updates and monitoring
• Access controls for staff members
• Data backup and recovery procedures

9. International Transfers

Your data may be transferred to:

• United States: Google Analytics (Google LLC) - Adequacy Decision
• European Union: Our hosting providers

All transfers comply with GDPR requirements and adequacy decisions.

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via:

• Website notice
• Email notification (for existing customers)
• Updated "Last Modified" date

12. Contact Information

For privacy-related questions or to exercise your rights:

• Email: privacy@setapartsites.com
• Website: Contact Form
• Response Time: We aim to respond within 30 days

13. Supervisory Authority

If you're in the EU and have concerns about our data practices, you can contact your local data protection authority.